Rath Incorporated has developed a unique six step sales process that is designed to assure customer satisfaction. Our goal is to deliver outstanding products and services that exceed customer expectations.

 

Step One: Getting in Touch

When you contact Rath Incorporated for the first time, you will be connected to a sales engineer or a professional that is qualified to understand and address your specific needs and requirements.

The professionals at Rath Incorporated are highly knowledgeable and experienced in the areas of thermal heat containment and are eager to work with you to find intelligent solutions for your particular application.

 

Step Two: Consultation

In order to better serve you, we attempt to learn as much about your company and your objectives. Armed with a better understanding of your needs, we can then identify problem areas, their causes, and develop smart solutions.

 

Step Three: Solution Development

After initial discussions, we will collaborate with you through an interactive process of developing the right solution for your specific needs, including the following:

      Provide you with the appropriate information and heat flow analysis based on your requirements

      Provide product samples for testing

      Provide engineering and drafting support or receipt and exchange of drawings

      Involve R&D to modify existing materials or develop new material if warranted

      Meet for face to face discussion or a tour of a Rath facility

      Provide a prototype

 

Step Four: Price Quotes

We will quote prices in the format that you need. If you need a standard product, we can offer a quote over the telephone. We can also respond to a formal request for a quote using a standard format or any that you require. Additionally, we can present a formal bid package for your review.

 

Step Five: Delivery

In order to ensure that you get the maximum benefit from working with Rath Incorporated, we will package and deliver your product the way you need it to best integrate into your process. We are experienced with all aspects of foreign shipping, as well as satisfying the requirements of just-in-time inventory systems, including bar coding.

 

Step Six: After Sale Service

With Rath Incorporated, the sale does not end until you are satisfied. If you receive products that do not meet specifications or as expected, please contact us. We will work with you to rectify any problems that you experience.